Customer Support

At Rogestore, customer satisfaction is our top priority. We believe excellent customer support is essential to building trust and maintaining long-term relationships. This policy explains how we handle inquiries, complaints, and after-sales support.

1. Response Time

  • Emails: Responded to within 24–48 hours (business days).

  • Phone: Support available during Mon–Fri, 9:00 AM – 6:00 PM (UK time).

2. Support Channels

3. After-Sales Support

  • Help with product usage.

  • Guidance on returns, refunds, or exchanges.

  • Assistance with warranties and defects.

4. Complaint Handling

  • Every complaint is logged, reviewed, and addressed within 7 working days.

  • If escalation is required, a senior support manager will follow up directly.

5. Customer Rights

  • Fair treatment with respect and transparency.

  • Access to accurate product and policy information.

  • Clear communication on timelines and solutions.

At Rogestore, customer service is not just a department — it’s our promise to you.